Company / About
Built for Advertisers Who Need Clarity, Not a Sales Pitch.
Portcast Media is an agency ad account support operation based in Hong Kong. We help qualified ecommerce advertisers open, manage, and maintain accounts — with ownership terms and support boundaries explained before any work begins.
Why We Exist
Most advertisers hit account issues without a clear next step.
Most advertisers don't have an internal team with the platform knowledge, documentation workflow, or escalation paths to handle it efficiently.
Agency account opening and appeal coordination are operationally complex.
Portcast runs that workflow — with a compliance-first approach and a defined scope that doesn't promise what it can't deliver.
The work is operational, documented, and boundary-led.
Company Facts
Specific facts, not vague claims.
Company
Portcast Media
HQ
Hong Kong
Founded
2024
Contact
info@portcastmedia.com
Model
customer-owned accounts — registered in the advertiser's name, not Portcast's
Team / Operating Roles
Accountable roles, not invented profiles.
Portcast describes operating responsibilities by role when individual profiles are not approved for publication.
Account Managers
Handle fit review, scope alignment, and onboarding — your first point of contact
Operations Team
Runs the account opening workflow, documentation coordination, and appeal communication
Compliance Review
Every new account situation goes through a compliance check before work begins — no exceptions
How We Work
Direct communication. Defined scope. No gray areas.
We confirm your situation qualifies before any work begins
We confirm your situation qualifies before any work begins
Fees and scope are explained by your AM before you commit
Fees and scope are explained by your AM before you commit
We don't guarantee account approval or reinstatement — and we say so upfront
We don't guarantee account approval or reinstatement — and we say so upfront
Restricted verticals go through compliance review and may be declined
Restricted verticals go through compliance review and may be declined
Light CTA
Questions about how we work?
Your AM handles fit questions, scope clarifications, and boundary checks before you submit anything formal.